Not an Apple fangirl…but turning into one.

My MacBook started randomly screaming at me, so I made an appointment at the Apple store in San Francisco to have them take a look at it. The fella (wish I got his name) behind the genius bar advised the fan was toast and ordered a new one for me. In a couple of days, I would be able to work in silence again. Woot.

I was preparing for a nice little bill when I got a lovely surprise – even though my warranty had expired months before, he ended up waiving the cost of the replacement part for me. He also noticed a small crack in my keyboard housing and said they would replace that for free too!

Customer service done right

They returned my laptop within 12 hours and I walked out the door without a penny spent. Thank you Apple.

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